With the hotel industry as competitive as ever, many hotel groups are turning to technology to increase the value of their complete guest experience. The most common forms of integrations are IPTV systems and hotel apps.
However, in doing so many hotel executives make the mistake of rushing to solve the “it” rather than spending time on the questions of “why” and “how”. This mistake can leave hotel groups with a hotel app or IPTV that doesn’t quite fit their needs or integrate with their existing guest experience.
In this blog article, the Innspire team will be taking a look at why you should start with the platform rather than jumping in quickly on an IPTV provider or an app developer.
The Problem
Let’s start with the problem. Hotel executives often face the question of how they can upgrade the guest experience of their hotel. It can be easy for some to focus on quick solutions, whether that be an awkward IPTV fit or a hotel app designed by a developer with no experience in the hotel industry.
Opting for these sorts of immediate jumps into the digital space is often a big mistake for hotel groups. Why? These are isolated products that don’t provide the option for scalability and often don’t integrate well to fit the background needs of your hotel.
The hotel industry is unique, and you need a solution that is built directly for it. Although you may be getting a temporary solution for your hotel, you are most likely hampering any potential improvements and integrations you would like to make in the future. So, what is the best solution to this problem?
The Solution
A hotel’s foray into the digital space should not be made in haste by jumping on an IPTV provider or an App developer.
It is important that you proceed with a platform that effectively builds the guest journey framework, putting in place not just a solution for right now, but also a plan for the future, whether that be 3, 6, 12 or even 36 months from now.
That’s where we come in. At Innspire, we work with you to build an effective platform. We ask the right questions. Why are you doing this? What do you want to achieve? How will you get there? What do you need?
By starting with a solid platform, you can integrate a solution that is designed to fit the present and future needs of your hotel. Don’t jump into an awkward IPTV solution or inexperienced app developer, trust the experienced professionals at Innspire.
Find Your Solution With InnSpire
Are you ready to transform the digital guest experience of your hotel by building a guest journey framework with Innspire? Our friendly and experienced team are always here to help. Find out more about our various services and solutions here.
If you would like to enquire further about how Innspire can help build your hotels guest journey framework you can get in touch with us through our website by clicking here.