InnSpire.AI - Analytics dashboards
Data Analytics
Hotels are often fantastic at getting people to the hotels, with marketing, social media and great campaigns. But what about once the guest is there? Do we know anything about what they are doing, what they are buying, when they are buying, what they buy together with what etc.? No, not much. Until now – InnSpire gives endless touch points where we see patterns and behaviors emerge, on buying patterns, biggest spenders, nationalities that tend to buy more etc.!
Real-Time Surveys
The biggest problem with surveys is that no one takes them. The other biggest problem is that when somebody does fill out one of these forms, it usually takes very long before the data is entered into some kind of database, and even longer before any one acts on it. Not any more. InnSpire offers real time surveys, right on the TV screen, or the handheld device. Only relevant questions are asked. Guests answer by simply sliding a lever from 0-10 in satisfaction. The data is immediately entered into the database. And best of all – a low score generates an instant alert to the management and the reception, so that the guest can be helped right away, and a negative experience can be turned into something positive. Better yet – the guest is helped before writing negative things, and can instead write something positive on Facebook, Tripadvisor, Foursquare, etc.
Profile
If guests opt in, we link their Facebook, Google+ or LinkedIn account to a profile with your hotel, meaning that when they come back next time, their favorite settings are saved, and their recommendations are already on the screen!
