Virgin Hotels and InnSpire Unveil a New and Improved Contactless Guest Experience

Author Press Releases

Virgin Hotels is a global brand synonymous with fun, exceptional and innovative service. No surprise then that now everything is integrated and seamless, from contactless check-in to check-out. Lights, temperature, to three new lighting themes. InnSpire’s integration hub makes sure that a very intricate backend becomes slick, easy to use, and engaging through Virgin Hotels’ TVs on the front-end.

InnSpire has done and amazing job with us, constantly working together on the strategy of Virgin Hotels and we look forward to what the future holds too. It’s been a great experience working with them. Our property in Vegas makes over 20k per month, just on F&B through the TV alone. So together we have Revenue, Loyalty, Engagement and Partnerships strategically managed

Jason Doebrich

VP of IT Virgin Hotels

As a standard across all new Virgin Hotels, Lucy was launched at the recent opening of Virgin Hotels’ third property in Nashville, Tennessee. Lucy allows guests to have a truly “contactless” hospitality experience. With smart room integrations, Lucy now functions as a contactless mobile key that opens the Chamber (room) door. She’s also a remote that controls the lights, thermostat, and television. In addition, hotel visitors can order room service anywhere on property. And, when they’re ready to depart, they say goodbye with a seamless online checkout – all possible from their in-room television or personal mobile devices. read more

QR Code Menus: A Step-By-Step Guide for Hotels

QR Code Menus: A Step-By-Step Guide for Hotels

Innspire SEO Blog

Image Source: Unsplash.com

Hotels worldwide are going digital and using advanced technologies to ease operations, reduce staff workload and improve customer satisfaction. One of the most cost-effective technologies with many uses and benefits is the quick response (QR) code technology.

Hoteliers use QR codes to promote, upsell and increase customer engagement. One of the more popular applications of QR codes is hotel restaurant menus. They are interactive, and the best providers have advanced features allowing personalization and convenience.

What is a QR code menu?

Many restaurant owners have already turned to QR code menus to improve their restaurant operations and customer satisfaction. But what exactly are QR code menus? They are digital menus using quick response technology to access the food and beverage list.  read more

Ways to Use QR Codes to Increase Guest Engagement

Ways to Use QR Codes to Increase Guest Engagement

Innspire SEO Blog

Quick response (QR) codes are barcodes that you can scan with your mobile device’s camera and access the information stored inside them instead of manually searching for it. They are not new to marketing campaigns, and marketing specialists typically use them to direct customers to visit a specific URL page, take action, or complete a task. 

QR codes are a practical way to increase guest engagement in the hotel business and boost brand awareness. They are cost-efficient and unchallenging to implement in your marketing strategy. 

You can seize the opportunity that unlimited use of mobile devices gives every business niche and effectively communicate with your guests. Today’s article will discuss the various ways to use QR codes to increase guest engagement in the hospitality industry. read more

Mobile Room Key and Better Hotel Guest Management

Mobile Room Key and Better Hotel Guest Management

Innspire SEO Blog

Image Source: Unsplash.com

The hotel industry started digitizing its operations to improve guest satisfaction and management processes long ago, but the process accelerated in the past years. Today, many people own smart mobile devices and expect to perform various tasks through them, and hotels don’t fall behind on that trend. 

Mobile room keys are one of the fastest-growing hotel technology trends, and it’s no wonder why. They present multiple benefits for guests and hoteliers and gain a competitive advantage. This article discusses the relationship between mobile room keys and better hotel guest management.

What are mobile room keys and keyless entry?

Mobile room keys (or digital keys) are one of the latest technologies in the hospitality industry and a better alternative to the well-known plastic key cards. With a mobile key, hotel guests can open their guest room door by placing their mobile device near the door handle.  read more

Improve your hotel business with mobile technology

Improve your hotel business with mobile technology

Innspire SEO Blog

The hospitality industry has been actively adopting new digital technologies in recent years, especially those utilizing mobile devices. According to research by PwC in 2019, 70% of interviewed millennials would prefer to book lodging that implements high-tech digital solutions such as mobile room keys, smart TVs or mobile payments. 

The same study states that hotels that implement new technologies report a 135% increase in online revenue. And these numbers are only growing since the Covid-19 pandemic.

Hotels worldwide started using mobile technology as a way to adapt and survive during the past two years. It helped them create hotel operations dealing with staff shortages and creating a safe environment for their guests. The trendy word for these past years was “contactless”, and so was the trend in hotel technologies. read more