Category Archive

Every hotelier is looking for new ways to improve the hotel guest experience and guest satisfaction levels. After all, those are the two crucial factors on which brand loyalty and returning customers depend. From hyper-personalization to superior in-room entertainment, hotels are excellently fighting off the competition and gaining a competitive edge. 

However, overreaching to achieve remarkable guest services often can result in overlooking the fundamentals of the hospitality industry business. One of the foundations of good accommodation is supreme cleaning standards and hygiene levels. While you certainly want to make your guests’ stay memorable, ensuring it is positive is essential. read more

The hospitality industry began its digital transformation long ago, but the Covid-19 pandemic accelerated the digitization and made it obligatory rather than optional. Various safety protocols and regulations swamped the already worn-out hoteliers who were forced to find a way to improve the guest experience and keep their clients safe simultaneously. 

How do you reduce in-person contact, increase social distancing, and simultaneously improve the hotel experience and guest engagement ? All of that seemed like an impossible task just a few years ago. However, the hotel industry’s response to the new normal was remarkably adaptive and resulted in increased awareness of safety measures and innovative touchless hotel ideas. read more

The hospitality industry is fiercely competitive, and hoteliers worldwide are putting extra effort into their endeavors to improve hotel guest experience. But why is customer satisfaction so crucial for the success of the business and its revenue?

The truth is that guest experience is directly related to guest satisfaction, reflecting on business performance. Studies have shown that most dissatisfied customers never share their feedback with the company. Instead, they leave and do not use your services again. 

However, they share their negative experiences with people they know or leave online reviews. On the contrary, satisfied guests will likely come to your property again, recommend it to friends and family, and become loyal customers.  read more

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Most people own at least one mobile device, and a large percentage have two or even more. People quickly access high-speed Wi-Fi solutions at their homes, workplaces, bars and restaurants. Cellular subscription plans also include mobile internet access, and expectations are higher than ever.

High-speed internet access (HSIA) is a must-have for hotels worldwide. Failing to provide such services for hotel guests results in poor guest experience and negative online reviews. In today’s article, we’ll discuss what HSIA is and expand your understanding of hotel high-speed internet access.

What is HSIA?

HSIA is the abbreviation for high-speed internet access. It is the guest internet platform that hotels incorporate throughout their premises to keep their customers connected and happy while complying with specific usage policies. read more

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With the digitization of hotels worldwide, the hospitality industry needs high-speed internet access (HSIA) more than ever to satisfy guest expectations. Modern technology solutions that improve hotel operations, such as property management systems, mobile room keys and others, also require a reliable Wi-Fi network to keep the business running smoothly and the communication between departments uninterrupted.

Why does HSIA need to be a priority for your hospitality property?

You need to prioritize HSIA on your hospitality property to meet guest expectations, improve satisfaction levels and increase business efficiency. Failing to provide high-quality HSIA solutions will most likely result in dissatisfied hotel guests and bad online reviews. read more