Technical solutions have become critical to attract guests. But what are the right solutions that will satisfy the guests and work in the long term? Here are the important things to consider when you’re creating a guest experience platform.
Building a guest experience platform that lasts
There’s always talk about what’s next in hotel service and guest experience. The driving force now is the digitalisation of the guest experience. With new technology comes new expectations, and to keep pace with guest demands, old-fashioned hospitality needs to go hand in hand with technical innovations. Hi-tech solutions in hotels have gone from bringing surprise and delight to becoming something that will be expected, and is now critical to attracting and retaining hotel guests. It has become clear that anyone active in the hospitality industry needs to build a platform that connects guests to the hotel in a new seamless digital experience – from WiFi to Apps, TV-experience to voice-control and beyond.