Mobile check-in & mobile key for hotels
Deliver the Digital Experience Travelers Expect
With technology development, travelers seek all-in-one solutions instead of alternating between websites, apps, payment methods and physical contact. Younger generations are not only used to digitalized services but also require them. Gen X, Y and Z travelers look for intuitive, efficient, self-service technology solutions in the hospitality and travel industry.
Today you can deliver the seamless guest experience expected from you by employing a digital solution equivalent to your property’s hospitality. Mobile hotel check-in saves travel time by stimulating check-in anywhere and on any device, even before entering the hotel.
They are no longer required to wait in the front desk line to fill in their personal information as with the traditional check-in.
That’s How It Works
The InnSpire Hotel App offers a contactless check-in process available on all mobile devices, including cell phones. If guests have previously downloaded the mobile app, they can enter their details by scanning their ID, taking a photo and entering their booking information. They can do this even before arriving on the premises.
InnSpire understands that it is essential for guests to feel welcome. That is why you can implement an online check-in via the web-app version, so guests are not required to download the app if they do not wish to.
After a successful check-in and verified identity, guests receive a hotel room number and a mobile room key. That way, they can quickly scan the mobile device screen on the wireless key reader to unlock the room door.
Prioritize Safety Through Physical Distancing
Due to Covid-19 concerns, physical distancing is a necessary precaution everyone needs to take to keep themselves and others safe. Since human contact is inevitable in the travel and hotel industry, InnSpire takes digitalization one step further.
Hospitality app mobile check-ins eliminate unnecessary physical contact between employees and guests while preserving personal experience and quality of service. Picking up pens, holding cards and POS terminals is no longer required.
In addition to prioritizing safety, the online check-in process provides guests who dislike spending time in line with exactly what they need.
Let Your Guests Check-In at Their Leisure
The InnSpire mobile check-in allows your future guests to check in at the hotel at any time before they arrive. After the booking process is complete, the option is available at all times – while they are on the way or when they enter the premises. Allowing them to fill in the necessary information when they find it suitable will bring a new level of comfort and convenience.
Submit Documents Right from the Gallery
The check-in process allows submitting documents right from the mobile device gallery. Guests can attach electronic copies of ID cards, passports and other documents quickly and effortlessly. Electronic copies also reduce the risk of making errors or losing an important document.
Combined with a digital signature, paperwork will virtually disappear, preserving the environment.
Attach Negative COVID-19 Test to the Form
Electronic submission of documents allows guests to attach the necessary COVID-19 PCR or rapid test results required by international safety standards. That helps hotels worldwide ensure a safe environment for employees and visitors and comply with law requirements.
Handle the Check-In Process with Utmost Ease
The contactless check-in process has multiple benefits for your guests, management and hotel revenue. First off, it saves time and increases safety. You can quickly review new check-ins, attached documents and confirm a request. You can use human resources in more efficient ways and increase guest satisfaction. Last, but not least, you can upsell and promote special offers during the process.
FAQs
What is Mobile Check-In?
Mobile Check-In allows hotel guests to go through the check-in process even before entering the premises. They can do it from any mobile device at the comfort of their home or while traveling to the hotel. Typically, such options also allow the guests to go through a self check-out process too.
What Is a Hotel Mobile Key?
A hotel mobile key is a modern digital technology used by thousands of hotels. It is a digital key sent to a person’s mobile device, allowing them to unlock their guest room or public areas such as gyms, pools and SPAs in the hotel.
How Does Mobile Key Work?
A mobile key is typically based on Bluetooth or Near Field Communication (NFC). These technologies make unlocking doors effortless. After receiving the digital key on their smartphone, all a hotel guest needs to do is tap a button to unlock a door or place the device near the door.
Which Hotels Use Mobile Keys?
Mobile keys are appropriate for hotels of all sizes, including guest houses, vacation rentals, hostels and large-scale hotels. Thousands of hotels that want to provide guests with a personalized experience have turned digital throughout the past decade, meeting guest expectations, reducing waiting time, and increasing personal safety.
Is Mobile Key Safe?
Mobile keys are a safe solution for hotels. First off, they minimize hand-to-hand contact by eliminating unnecessary handing over of physical keys and plastic cards. Many prefer it due to the Covid-19 pandemic and the required safety precautions.
Contactless solutions increase safety by eliminating the chance of a key getting lost or stolen. If the device is missing, first, it will need a passcode or a fingerprint to unlock, and second, hotel staff members can deactivate the digital key immediately through a staff management platform.
Why Is Mobile Key Taking Over in Hotels?
Mobile keys are taking over in the hospitality industry because of their safety and reliability. They are a sustainable investment that helps preserve the environment and health. It reduces magnetic card expenses and delivers the digital experience your guests require.
