The changes in technology and guest expectations have created a whole bunch of new challenges for hotels. Did you know that you can not only meet these challenges, but also drive guest satisfaction and revenue with the right tools? This is what new guest facing technology can do for you and your hotel.

The top challenges in the hospitality industry today, and how you meet them with smart guest facing technology

Managing a hotel is not what it used to be. In the pre-digital era you could use a simpler and more hands-on strategy to create guest satisfaction, brand loyalty and revenue. These days hotel owners have to deal with tech-savvy guests with new and unique expectations, mobile first-communications, the rise of Airbnb, marketing and reputation management in a world of social media and online reviews, and much more. A lot has changed in just a few years, and to remain successful it’s more important than ever to stay relevant and meet the expectations of the guest. Fortunately, there are smart and simple ways to do just that.

Let’s have a look at what your biggest challenges are today, and what kind of strategies and technical solutions there are that can make your hotel stand out, attract guests and drive revenue. read more

In a recent article in Today’s Hotelier, the topic of what makes a hotel a smart hotel was discussed. A group of industry experts were invited to participate, and Dominic Locascio, InnSpire’s President for the Americas added to the discussion from his experience.

There are so many tools like hotel apps, smart TVs, web apps, and text-based services that can support the traditional concierge and improve the guest experience. I believe that hotels are at the tip of the iceberg in terms of maximizing this potential. The question is, will our industry outsource this expertise or will we integrate and leverage these tools to bring our own knowledge and experience into the process?

Read the full article here.

 

At AWS Cloud Summit (Amazon Web Services) in Stockholm, Sweden, InnSpire’s CEO, Martin Chevalley was interviewed on using AI to enhance the guest experience, and using machine learning to better understand behavior.

See the full video interview here!