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Although hotel processes started turning from analog to digital quite a while ago, this transformation became necessary during the Covid-19 worldwide pandemic. The hospitality and travel industry tried to reduce human physical interaction by maintaining social distancing, working remotely and implementing various digital technologies to replace face-to-face contact. 

With the current pandemic transition toward normalcy, the lockdown measures are weakening, the social life awakens, and travel comes back to life. Unfortunately, the Covid pandemic danger is not as far from us as we wish. 

Hotels inevitably bring many people together, require a certain amount of physical proximity and for guests and staff to touch surfaces such as front desks, pens, POS machines, keys and more. All of the above are potential concerns, and that’s why it’s essential to highlight the importance of mobile keys in the post covid era. read more

Mobile key solutions for hotels are not a tech trend of the future anymore. Hotels worldwide started implementing this technology with mobile check-in and hotel mobile apps to create the seamless guest journey their customers need. Surveyed hotel guests also share that they expect to use more digital technologies during their hotel stays. 

For hoteliers, it is essential to meet customer expectations and stay on top of new tech trends to gain a competitive edge. However, it’s also necessary to make an educated decision when investing in such technologies. So what are the pros and cons of the growing hotel tech trend?

Hotel Tech Trends to Improve Guest Experience

Hotel technology has significantly increased guest experience in the past few years. Keeping up with the latest hotel tech trends helps hoteliers stay competitive and improve their revenue. Some of the must-try tech trends for hotels are guest-room automation, predictive maintenance, mobile engagement, hyper-personalization, API and third-party integrations.  read more

Hotels worldwide are trying to keep up with technological developments and travelers’ expectations, including providing more accessible, faster, and more convenient processes and services. 

What could be more suitable for a guest than being able to use their mobile device to contact the hotel staff, order services and even check-in? Not much, since 90% of surveyed millennials shared that they’d like to use their mobile devices for contactless check-in rather than the traditional check-in process. 

Mobile check-in services are not new to the hotel industry. However, their use tremendously increased throughout the pandemic for safety reasons. Luckily for hoteliers, hotel guests benefit from contactless check-in and staff members and management.  read more