Press & Media

The world is changing rapidly. We are being catapulted into the online future, and it’s creating new challenges and less time to deal with them. Even before the pandemic, managing all avenues where guests could leave reviews was a headache.

Not responding to a negative review comes across as  careless. It also gives the impression that the problem persists. In contrast, a thoughtful response has the opposite effect; it can change the mind of an unhappy client and reduce the effect of the comment on future guests and gives piece of mind.

As a manager, you can either spend hours tracking and responding to reviews, or you can leverage reviews to your advantage, using new smart tools such as AI-driven review analytics such as ReviewMagic.AI, which can help organize and prioritize reviews across hundreds of online review sites, in any language, and present the most important and valuable action points. read more

While the novel coronavirus pandemic has changed the world forever, some of the hardest-hit industries have to be travel and hospitality. Long before the full extent of the pandemic hit other sectors such as retail and education, the number of travellers and tourists had already dropped significantly. With the subsequent global shutdown and call for self-isolation, many remain concerned. Can contact-less hospitality be one solution?

There is a light at the end of the tunnel though. The world has been through numerous economic crises, but the travel sector has always sprung back. The major difference this time is the new global health concern. While most experts agree that the travel industry will recover from the COVID-19 pandemic, it will change the way it operates. These changes will inevitably be driven by a new norm, dictated by the consumer’s increased need for health security.
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