Virgin Hotels is a global lifestyle and hospitality brand famous for innovative approaches and smart disruption. Today, more and more Virgin Hotels properties deploy InnSpire’s innovative hospitality solutions to increase customer satisfaction, convenience, and safety. If you want to learn more, visit Hospitality Net’s news article.
About the brands
InnSpire
InnSpire is a leading provider and innovator in the hospitality technology market. The company was founded in 2012 and is now globally recognized for providing solutions to increase guest engagement, business intelligence and digital entertainment. Combining software and hardware, InnSpire offers hotels worldwide a way to increase their revenue, analyze, optimize and manage better and personalize guest journey experiences.
Virgin Hotels
Virgin Hotels is a hospitality brand with properties in the US and Europe, including in cities such as Chicago, Dallas, Nashville, New Orleans, Las Vegas and Edinburgh. They are expected to open new hotels in New York, Miami and Glasgow in the upcoming years. The brand combines food, beverage, music, culture, local landscapes and a vibrant environment to make a customer’s stay unforgettable.
Where did it all start?
Virgin Hotels started their partnership with InnSpire with the new opening of their Las Vegas property. After successfully implementing guest connectivity contactless solutions, the brands decided to expand their work into other Virgin Hotels, including Nashville, New Orleans and Dallas. Together, the two famously recognized hospitality brands achieve a full hub integration of convenience, reduced surface contact and guest experience personalization while providing customers with seamless control.
Doug Carillo is a Chief Marketing Officer at Virgin Hotels. He shares for Hospitality Net that InnSpire plays a central role in achieving the hotel’s goals by providing an all-in-one technology approach, helping to create seamless, personalized and enjoyable guest experiences.
How does InnSpire help Virgin Hotels to achieve their goals?
InnSpire’s advanced television system integrates Inncom and Lutron smart room automation services which helps Virgin Hotels to provide their guests with better entertainment, service access and room control. The TV system functions include, but are not limited to:
- Adjusting in-room lighting
- Adjusting thermostat settings
- Adjusting drapes
- Locating hotel information
- Accessing property amenities
- Accessing the hotel’s marketplace
- Ordering room service
- Browsing food and beverage promotions
- Contacting property staff
Some of the other functions provided by InnSpire allow guests to access cable TV, stream or cast their own content. Thanks to InnSpire’s API technology, hotel staff can reply to guest reviews within the same dashboard.
According to InnSpire CEO Martin Chevalley, hotels need all-in-one guest experience solutions and depletion of operational complexity to provide hotel staff with the opportunity to focus on providing better customer service.