Hotels like yours, live on Innspire

Park Lane New York overlooks Central Park, and in its move to a new luxury standard it brought the front desk onto the guest's phone. Check-in, mobile key access, and in-room entertainment now sit in one place. Guests arrive, open their room, and start streaming their own content without stopping at the desk.

The roadmap continues. Park Lane is adding guest messaging, in-room ordering, and real-time service requests, all reachable from a guest's own device or the in-room screen.

The Don CeSar, the Pink Palace® on Florida's Gulf Coast, runs its guest service through Innspire's Virtual Concierge. It answers more than 80% of guest questions without staff: real-time answers, local guidance, and direct links to services, all from the hotel's own app. The concierge also connects to the hotel's task-management system, turning each request into a task routed to the right team.

The same app covers contactless check-in and check-out, digital key access, and F&B Everywhere: guests drop a pin and have food or drinks brought to the pool or the beach.

Viceroy Los Cabos sits on the Baja California coast, ranked the No. 1 resort in Western Mexico and No. 2 in the world by Condé Nast Traveler's Readers' Choice Awards. With Innspire, the property gives guests a connected digital experience they reach from their own devices.

Guests run the stay from their own phones:

• Mobile ordering: F&B from anywhere, poolside or at the rooftop bar.
• In-room streaming: favourite content on demand, on a guest's own device.
• Service requests: products and services a tap away.

Club Quarters Hotels, including the Park Terrace Hotel overlooking Bryant Park, extended their work with Innspire across nearly 5,000 rooms. The stay runs on casting, curated content, mobile service ordering, and local city listings, all inside the Club Quarters App on iOS or Android, with no extra download.

Features were shaped by guest behaviour analytics: clearer casting menus, smart remote-control replacements, and local content feeds that stay current.

Virgin Hotels runs its guest experience through the Lucy app, connected across mobile, TV, and in-room controls by Innspire. Guests check in, use a digital key, adjust lighting and climate, cast content, order room service, and message staff from their phone or the in-room screen. The TV ordering alone brings in $45,000 to $50,000 in in-room dining each month.

Privada Stays went fully digital and contactless, from booking to check-out. Within weeks of go-live the numbers showed it. Guests check in on mobile, use their phones as digital keys, control the room, and message staff directly. On Innspire's all-in-one platform, Privada Stays lifted guest satisfaction, eased the workload, and added revenue per stay.

Mondrian Cannes, the first Mondrian property in France, opened with in-room entertainment built by Innspire. Across all 75 guestrooms and suites it runs Innspire's IPTV, InnSmart, and Proxy Casting. Guests cast from Apple and Android devices, reach their streaming services, and see a fully branded TV interface, on Smart and non-Smart sets alike.

The same platform also handles mobile check-in and check-out, room-service ordering, guest requests, concierge services, and promotions, with room to add more to the guest journey over time.