Guest service & ticketing
HotSOS integration
Innspire's AI Concierge and Task Manager connect to HotSOS to route guest requests, captured via text, AI Voice, or Guest Flows.
About HotSOS
HotSOS (Hotel Service Optimisation System) by Amadeus is the industry-standard guest service and task management platform used by global hotel chains for work order management, preventive maintenance, and guest request tracking.
Innspire and HotSOS
Innspire's AI Concierge and Task Manager connect to HotSOS to route guest requests, captured via text, AI Voice, or Guest Flows, directly into HotSOS as assigned work orders. When Innspire ONE's AI detects a service need (housekeeping, maintenance, F&B), it creates and assigns the task in HotSOS in real time. The Innspire + HotSOS integration preserves existing task management workflows while automating the capture layer, ensuring full auditability.
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Optii
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Interested? Let's have a chat about HotSOS.