Terms & Conditions

Website terms of use

Terms

By accessing the website at www.innspire.com, you agree to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and you agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use license

Permission is granted to temporarily download one copy of the materials (information or software) on Innspire Intelligent Hotels AB's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials;
• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• attempt to decompile or reverse engineer any software contained on the website;
• remove any copyright or other proprietary notations from the materials; or
• transfer the materials to another person or “mirror” them on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Innspire Intelligent Hotels AB at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

Disclaimer

The materials on Innspire Intelligent Hotels AB's website are provided as is. Innspire makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Innspire does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall Innspire Intelligent Hotels AB or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on its website, even if Innspire or an authorized representative has been notified orally or in writing of the possibility of such damage.

Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and errata

The materials appearing on Innspire Intelligent Hotels AB's website could include technical, typographical, or photographic errors. Innspire does not warrant that any of the materials on its website are accurate, complete, or current. It may make changes to the materials at any time without notice, but does not make any commitment to update them.

Links

Innspire Intelligent Hotels AB has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement. Use of any such linked website is at the user's own risk.

Site terms of use modifications

Innspire Intelligent Hotels AB may revise these terms of use at any time without notice. By using this website you agree to be bound by the then-current version of these Terms and Conditions of Use.

Governing law

Any claim relating to Innspire Intelligent Hotels AB's website shall be governed by the laws of Sweden without regard to its conflict of law provisions.

Innspire ONE Service Agreement

Acceptance of terms

By activating an account, utilizing the Innspire ONE platform, or engaging any modular Service Blocks (the Services), the Customer (Hotel or Property) unconditionally agrees to be bound by this Agreement. The act of initiating a guest journey (sending an automated message or activating a digital flow) constitutes active and implicit acceptance of these terms and the associated Global Messaging Rate Card.

The “Service as a Service” model

Innspire provides digital hospitality outcomes through a modular subscription framework.

• Modular activation: Services are organized into Service Blocks (e.g. AI Concierge, App-less Journey). These are billed as recurring monthly fees per room/key, or as otherwise specified in the Customer's dashboard.
• Flexibility: Customers may scale services up or down; changes take effect at the start of the next billing cycle.

Consumption & utility (hybrid billing)

Services may be powered by direct currency billing (USD/EUR) or Service Credits.

• Recipient-based valuation: All messaging (SMS and WhatsApp) is billed based on the destination country and carrier of the recipient. The carrier domain of the guest's mobile device dictates the final cost per interaction, regardless of the hotel's physical location.
• Global rate card: Current consumption rates are maintained in the Innspire Global Messaging Rate Card. Innspire reserves the right to adjust these rates to reflect global carrier fluctuations or regulatory changes.
• Deduction logic: Usage is tracked in real time. For credit-based accounts, units are deducted upon transmission. For cash-based accounts, usage is aggregated and billed monthly.

Payment terms

• Monthly arrears: Unless otherwise contracted, all consumption-based utility and recurring service fees are billed at the end of each calendar month.
• Payment methods: Customers shall maintain a valid credit card on file for automated processing. For properties approved for corporate invoicing, payment is due Net 15 days from the invoice date.
• Authorization: By using the Services, the Customer authorizes Innspire to bill for all interactions and active blocks at the prevailing regional rates.

Data ownership & privacy

• Guest data: The Customer remains the Data Controller. Innspire acts as a Data Processor to facilitate guest journeys.
• Direct capture: Innspire provides tools to capture guest data (e.g. OTA-to-Direct email capture). The Customer represents that they have the legal right to collect and use such data under applicable local laws (GDPR, CCPA, etc.).

Term & termination

• Standard term: Services are provided on a month-to-month basis.
• Yearly commitments: Yearly pre-paid plans offer a 15% discount. Such plans are non-refundable and auto-renew unless canceled in writing thirty (30) days prior to the term end.
• Suspension: Innspire reserves the right to suspend platform connectivity or Managed Syncs for accounts with balances exceeding thirty (30) days past due.