16 May 2022 · 1 min read
Mobile check-in for hotels: what guests expect and what it takes off the front desk
What mobile check-in looks like today, what guests now expect from it, the work it removes from the front desk, and the upsell window it opens before arrival.
- Mobile check-in
- Mobile
- Guest experience
Martin Chevalley
What mobile check-in is today
A link before arrival, ID scan and identity verification, card on file, written straight into the PMS. No app to download.
What it takes off the front desk
No arrival queue, registration data already in the PMS, housekeeping knows who is arriving when, staff time goes to welcoming people.
The upsell window before arrival
Room upgrades, early check-in, late checkout, dinner and spa, offered while the guest is planning. Link to Flows on the products page.
One resort's result
Two or three sentences on Privada Stays in Aruba, where 97% of guests checked in before arrival, as Hotel Online reported.
Before you start
Check PMS and payment provider against our integrations, and pair check-in with a mobile key so the guest can go straight to the room. Once the mobile-key post is live, link it here instead.
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MOBILE CHECK-IN
49 Floors, One App: The Elser Hotel Brings the Full Digital Guest Journey to Downtown Miami
The Elser Hotel & Residences — a 49-story Highgate property in Downtown Miami — has launched The Elser App on Innspire: mobile check-in, AI concierge, SALTO digital keys, and a frictionless stay from arrival to checkout.
Go to the link
HOTEL STORIES
Hotel Stories: Simon Tichelaar, The Refinery Hotel
The Refinery Hotel has been a Garment District landmark since 1912. Simon Tichelaar is the person who makes sure guests feel everything the building carries.
Go to the link