16 May 2022 · 1 min read
Mobile check-in for hotels: what guests expect and what it takes off the front desk
What mobile check-in looks like today, what guests now expect from it, the work it removes from the front desk, and the upsell window it opens before arrival.
- Mobile check-in
- Mobile
- Guest experience
Martin Chevalley
What mobile check-in is today
A link before arrival, ID scan and identity verification, card on file, written straight into the PMS. No app to download.
What it takes off the front desk
No arrival queue, registration data already in the PMS, housekeeping knows who is arriving when, staff time goes to welcoming people.
The upsell window before arrival
Room upgrades, early check-in, late checkout, dinner and spa, offered while the guest is planning. Link to Flows on the products page.
One resort's result
Two or three sentences on Privada Stays in Aruba, where 97% of guests checked in before arrival, as Hotel Online reported.
Before you start
Check PMS and payment provider against our integrations, and pair check-in with a mobile key so the guest can go straight to the room. Once the mobile-key post is live, link it here instead.
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PRESS RELEASE
Innspire announces integration with Toast to power mobile F&B ordering for hotel guests
Hotels running Toast POS can now connect their full F&B menu to every guest's phone through Innspire, with orders routed directly to the kitchen in real time. No app download. No separate login.
Go to the link
PRESS RELEASE
Remington Hospitality brings Innspire to Grand Cayman with ONE | GT
Remington Hospitality has selected Innspire’s AI Concierge, AI Task Manager, and branded mobile app for ONE | GT in Grand Cayman — creating one of the Caribbean’s most AI-forward luxury hotel experiences, integrated across Oracle OPERA, Simphony POS, Alice, and OpenTable.
Go to the link