30 October 2023 · 1 min read

QR codes in hotels: menus, in-room ordering and charging to the room

A practical guide to QR codes in hotels: from a menu on the table to an order in the kitchen and a charge on the room folio, and where Toast and Oracle Simphony fit.

  • F&B
  • Mobile
  • Guest experience
A photo of Martin Chevalley, CEO of Innspire, sitting down holding a pair of glasses

Martin Chevalley

QR codes for direct access to mobile check-in, mobile key and more, Innspire

Why QR menus stayed

They arrived as a hygiene fix and stayed because menus can change without reprinting and guests can order without waiting for a server.

From menu to order

A menu you can read is step one; a menu you can order from is the point. The order goes straight to the POS: Toast or Oracle Simphony. See our Toast integration announcement.

Charging to the room

Posting the check to the guest folio through the PMS, so the guest signs nothing and the bill is right at checkout.

Other places a QR code earns its spot

From the old "ways to use QR codes" post: in the room, at the pool, in the lift, on the key card sleeve. Keep only the ones a hotel still uses.

Setting it up, step by step

The step-by-step part of the old guide, updated: connect the POS, build the menu once, print codes per outlet and per room, test a room charge. Close with a link to the Innspire guest platform. Add two outbound links, for example Toast's and Oracle's own product pages.