Hotel Stories: Tyler Cathcart, ModernHaus Soho

ModernHaus Soho occupies a building at 27 Grand Street, in the middle of the neighbourhood it is named after. 114 rooms, art curated from SoHo's own creative heritage, reclaimed wood floors, a Michelin-starred restaurant at street level, and JIMMY eighteen floors up with a rooftop pool and uninterrupted views across Manhattan.

Tyler Cathcart is the General Manager. He inherited a hotel that already had a point of view. His job is to make sure that point of view reaches every guest, in every interaction, without the hotel getting in its own way.

Watch the full feature: Tyler Cathcart, ModernHaus Soho — Innspire Hotel Stories

A hotel built from its neighbourhood

SoHo gave ModernHaus its aesthetic logic: the custom furnishings, the one-of-a-kind sculptures, the interiors that borrow from the area's industrial past without performing it. The building itself is a statement. Tyler's role is to translate that into what guests actually experience, from the welcome at the lobby to the memory they carry out.

Eighteen floors of character to manage

Selene, the modern Greek restaurant now drawing downtown diners on its own terms. JIMMY, one of the few outdoor rooftop pools in New York City and a neighbourhood institution. Jumpin Jacks, the all-day café that doubles as the hotel's living room. Running a property like ModernHaus is less about managing a building and more about holding together a collection of distinct experiences so they feel coherent from the guest's perspective. That is what Tyler does.

The unsung work

Innspire's Hotel Stories series is for the people who make great hotels feel that way — not always the most visible people, often the opposite. Tyler Cathcart is exactly who this series is for. Watch all Hotel Stories on the Innspire homepage.